Exchanges and returns

Exchange

Please note that our customer service will evaluate case by case of your product exchange request. For further questions please contact contact@the31.vn.

An item that was gifted to you may be exchanged for another item or a gift voucher. Refunds can only be made to the original payment method under which the gift was initially bought.

However in any case, the shipping cost for orders is non-refundable.

Return

If you are unhappy with your order and want to return a product(s), please notify us by email to contact@the31.vn and return it to our customer service department at 14-16 Quoc Huong, Thao Dien Ward, District 2, HCM City within 7 days from the day you have received the package. Please ensure to include a copy of your invoice/receipt.

The product(s) cannot have any signs of usage and the original labels and hangtags must be originally placed.

Please be aware that you are responsible for choosing a carrier that can provide insurance and we cannot be held responsible for the freight cost.

As soon as your order reaches our customer service, we will refund you the money.

In case of product defects

We will carefully evaluate each cases of your complaints.

When you wish to file a complaint, please send us an email to contact@the31.vn including a description and pictures of the problem. Please also attach a copy of your invoice or receipt. We will appreciate you taking time to complete this process before returning the product(s).

In cases where the complaint is justified, an email will be send to you for confirming the return.

Returning address:
The 31 store Att: Customer service

14-16 Quoc Huong Street, Thao Dien Ward, District 2, HCM City

When returning an order you are responsible for choosing a carrier that can provide tracking and insurance. Please ensure to include a copy of your invoice.

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